Privacy Policy for Fast Roadside Assistance (Qatar)

This Privacy Policy describes how Fast Roadside Assistance ("our service," "we," "us," or "our") collects, uses, and discloses information when you use our roadside assistance and repair services in Qatar, including through our online platform.

We are committed to protecting your privacy and handling your data responsibly and in compliance with applicable data protection laws.

1. Information We Collect

We collect various types of information for various purposes to provide and improve our service to you.

• Personal Data: When you request our services or use our contact & booking form, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:
  • Name
  • Contact Phone Number
  • Vehicle Make, Model, and License Plate Number
  • Precise Location (for dispatching assistance)
• Usage Data: We may also collect information that your browser sends whenever you visit our site or when you access the service by or through a mobile device. This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

2. How We Use Your Information

Fast Roadside Assistance uses the collected data for various purposes:

• To provide and maintain our services, including dispatching assistance to your location quickly.
• To notify you about changes to our services.
• To allow you to participate in interactive features of our service when you choose to do so.
• To provide customer care and support.
• To monitor the usage of our service.
• To detect, prevent and address technical issues.
• To gather analysis or valuable information so that we can improve our service responsiveness and efficiency.

3. Disclosure of Your Information

We may disclose your personal information in the good faith belief that such action is necessary to:

• Comply with a legal obligation.
• Protect and defend the rights or property of Fast Roadside Assistance.
• Prevent or investigate possible wrongdoing in connection with the service.
• Protect the personal safety of users of the service or the public.
• Protect against legal liability.
• For immediate service fulfilment, your location data and incident details will be shared with our network of tow truck drivers and mechanics for prompt dispatch.

4. Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

5. Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

• The right to access, update or to delete the information we have on you.
• The right to object to our processing of your Personal Data.
• The right to request that we restrict the processing of your personal information.
• The right to data portability.
• The right to withdraw consent.

To exercise any of these rights, please contact us using the contact details provided below.

6. Links to Other Sites

Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By Mail: Roadside Assistance Services, P.O. Box 12345, Doha, Qatar